Privacy Policy

SCOPE

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR) is far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.

DETAIL

1 – Provision of this policy

Hextable Osteopath based at St Peter’s Church, College Road, Hextable BR8 7RH, which hereafter for the purposes of this Privacy Notice will be referred to as the Practice, is pleased to provide the following information:

2 – The Practice
The Practice diagnoses and treats health conditions. Treatments are carried out in accordance with the Practice’s Terms and Conditions, published on the practice website at: www.hextableosteopath.co.uk

3 - Personal Data
For the purposes of providing treatment, the Practice may require detailed medical information. I will only collect what is relevant and necessary for your treatment.

When you visit the Practice I will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely and is not shared with anyone not involved in your treatment.

To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow the Practice to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment.

The Practice may also use the contact details provided by you to respond to your enquiries, including making telephone contact and e-messaging information to you which the practice believes may be of interest to you.

In making initial contact with the Practice you consent to the Practice contacting you regarding new services or changes to existing services unless you opt out, which you can do at any time

The Practice’s website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.

The Practice’s website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Practice’s website.

The Practice will only collect the information needed so that I can provide you with the services you require; the business does not sell or broker your data.

4 - Legal basis for processing any personal data
To meet the legal requirements for osteopaths to maintain clinical records in order to provide the required standard of treatment.

To meet my contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.

5 - Legitimate interests pursued by the Practice
To notify patients of treatments or services for any type of health problems suitable for osteopathic care.

6 – Consent
Through agreeing to this privacy notice you are consenting to the Practice processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.

7 – Disclosure
The Practice will keep your personal information safe and secure. Only individuals (myself) engaged in providing your treatment will have access to your patient records.

The Practice will not disclose your Personal Information unless compelled to by a competent legal authority in order to meet legal obligations. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff or any other persons(s).

8 - Retention Policy
The Practice will process personal data during the duration of any treatment and will continue to store only the personal data needed for a minimum of eight years after the contract has expired to meet any legal obligations.

Records concerning minors (under-16s) who have received treatment will be retained at least until the child has reached the age of 25.

If there has been a complaint or a contentious episode regarding any aspect of a patient's management or treatment, or a patient has been removed from the practice list for any reason, the patient record may be retained permanently in order to provide evidence if required at a future date.

9 - Data storage
All Data is held in the United Kingdom. The Practice does not store personal data outside the UK.

10 - Your rights as a data subject
At any point whilst the Practice are in possession of, or processing, your personal data, you have the following rights:

Right of access – you have the right to request a copy of the information that I hold about you;
Right of rectification – you have a right to correct data that I hold about you that is inaccurate or incomplete;
Right to be forgotten – in certain circumstances you can ask for the data I hold about you to be erased from my records (subject to my statutory regulatory obligation to retain treatment records);
Right to restriction of processing – where certain conditions apply you have a right to restrict the processing;
Right of portability – you have the right to have the data I hold about you transferred to another organisation;
Right to object – you have the right to object to certain types of processing such as direct marketing;
Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that the Practice refuses your request under rights of access, I will provide you with a reason as to why, which you have the right to legally challenge.

At your request the Practice can confirm what information it holds about you and how it is processed.

11 - You can request the following information:

Identity and contact details of the person or organisation (the Practice) that has determined how and why to process your data.
Contact details of the data protection officer, where applicable.
The purpose of the processing as well as the legal basis for processing.
Whether the processing is based on the legitimate interests of the Practice and information about these interests.
The categories of personal data collected, stored and processed.
Recipient(s) or categories of recipients that the data is/will be disclosed to.
How long the data will be stored.
Details of your rights to correct, erase, restrict or object to such processing.
Information about your right to withdraw consent at any time.
How to lodge a complaint with the supervisory authority (ICO).
Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
The source of personal data if it wasn’t collected directly from you.
Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

12 - To access what personal data is held, identification will be required
The Practice will accept the following forms of identification (ID) when information on your personal data is requested:

driving licence or;
passport or;
birth certificate;
and a utility bill not older than three months.

A minimum of one piece of photographic ID listed above and a utility bill is required. If the Practice is dissatisfied with the quality, further information may be sought before personal data can be released.

All requests should be made in writing to Jason Cook at the address at the bottom of this page.

13 Complaints
In the event that you wish to make a complaint about how your personal data is being processed by the Practice you have the right to complain and you will receive a written response within 45 calendar days.

In this event please make your complaint in writing to the address below.

Hextable Osteopath

St Peter’s Church

College Road

Hextable

KENT BR8 7RH

Telephone: 07579 003365

Privacy Policy

SCOPE

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

​

​

DETAIL

​

1 – Provision of this policy

Hextable Osteopath based at St Peter’s Church, College Road, Hextable BR8 7RH, which hereafter for the purposes of this Privacy Notice will be referred to as the Practice, is pleased to provide the following information:

​

2 – The Practice The Practice diagnoses and treats health conditions. Treatments are carried out in accordance with the Practice’s Terms and Conditions, published on the practice website at: www.hextableosteopath.co.uk

​

3 - Personal Data For the purposes of providing treatment, the Practice may require detailed medical information. I will only collect what is relevant and necessary for your treatment.

When you visit the Practice I will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely and is not shared with anyone not involved in your treatment.

​

The Practice may also use the contact details provided by you to respond to your enquiries, including making telephone contact and e-messaging information to you which the practice believes may be of interest to you.

In making initial contact with the Practice you consent to the Practice contacting you regarding new services or changes to existing services unless you opt out, which you can do at any time

The Practice’s website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.

The Practice’s website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Practice’s website.

The Practice will only collect the information needed so that I can provide you with the services you require; the business does not sell or broker your data.

​

4 - Legal basis for processing any personal data To meet the legal requirements for osteopaths to maintain clinical records in order to provide the required standard of treatment.

To meet my contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.

​

5 - Legitimate interests pursued by the Practice To notify patients of treatments or services for any type of health problems suitable for osteopathic care.

​

6 – Consent Through agreeing to this privacy notice you are consenting to the Practice processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.

​

7 – Disclosure The Practice will keep your personal information safe and secure. Only individuals (myself) engaged in providing your treatment will have access to your patient records.

​

8 - Retention Policy The Practice will process personal data during the duration of any treatment and will continue to store only the personal data needed for a minimum of eight years after the contract has expired to meet any legal obligations.

Records concerning minors (under-16s) who have received treatment will be retained at least until the child has reached the age of 25.

​

If there has been a complaint or a contentious episode regarding any aspect of a patient's management or treatment, or a patient has been removed from the practice list for any reason, the patient record may be retained permanently in order to provide evidence if required at a future date.

​

9 - Data storage All Data is held in the United Kingdom. The Practice does not store personal data outside the UK.

​

10 - Your rights as a data subject At any point whilst the Practice are in possession of, or processing, your personal data, you have the following rights:

Right of access – you have the right to request a copy of the information that I hold about you;

Right of rectification – you have a right to correct data that I hold about you that is inaccurate or incomplete;

Right to be forgotten – in certain circumstances you can ask for the data I hold about you to be erased from my records (subject to my statutory regulatory obligation to retain treatment records);

Right to restriction of processing – where certain conditions apply you have a right to restrict the processing;

Right of portability – you have the right to have the data I hold about you transferred to another organisation;

Right to object – you have the right to object to certain types of processing such as direct marketing;

Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that the Practice refuses your request under rights of access, I will provide you with a reason as to why, which you have the right to legally challenge.

At your request the Practice can confirm what information it holds about you and how it is processed.

​

11 - You can request the following information:

Identity and contact details of the person or organisation (the Practice) that has determined how and why to process your data.

Contact details of the data protection officer, where applicable.

The purpose of the processing as well as the legal basis for processing.

Whether the processing is based on the legitimate interests of the Practice and information about these interests.

The categories of personal data collected, stored and processed.

Recipient(s) or categories of recipients that the data is/will be disclosed to.

How long the data will be stored.

Details of your rights to correct, erase, restrict or object to such processing.

Information about your right to withdraw consent at any time.

How to lodge a complaint with the supervisory authority (ICO).

Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.

The source of personal data if it wasn’t collected directly from you.

Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

12 - To access what personal data is held, identification will be required The Practice will accept the following forms of identification (ID) when information on your personal data is requested:

driving licence or;

passport or;

birth certificate;

and a utility bill not older than three months.

A minimum of one piece of photographic ID listed above and a utility bill is required. If the Practice is dissatisfied with the quality, further information may be sought before personal data can be released.

All requests should be made in writing to Jason Cook at the address at the bottom of this page.

​

13 Complaints In the event that you wish to make a complaint about how your personal data is being processed by the Practice you have the right to complain and you will receive a written response within 45 calendar days.

​

In this event please make your complaint in writing to the address below.

​

Hextable Osteopath

St Peter’s Church

College Road

Hextable

KENT BR8 7RH

Telephone: 07579 003365

2 – The Practice
The Practice diagnoses and treats health conditions. Treatments are carried out in accordance with the Practice’s Terms and Conditions, published on the practice website at: www.hextableosteopath.co.uk

3 - Personal Data
For the purposes of providing treatment, the Practice may require detailed medical information. I will only collect what is relevant and necessary for your treatment.

4 - Legal basis for processing any personal data
To meet the legal requirements for osteopaths to maintain clinical records in order to provide the required standard of treatment.

5 - Legitimate interests pursued by the Practice
To notify patients of treatments or services for any type of health problems suitable for osteopathic care.

6 – Consent
Through agreeing to this privacy notice you are consenting to the Practice processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.

7 – Disclosure
The Practice will keep your personal information safe and secure. Only individuals (myself) engaged in providing your treatment will have access to your patient records.

8 - Retention Policy
The Practice will process personal data during the duration of any treatment and will continue to store only the personal data needed for a minimum of eight years after the contract has expired to meet any legal obligations.

9 - Data storage
All Data is held in the United Kingdom. The Practice does not store personal data outside the UK.

10 - Your rights as a data subject
At any point whilst the Practice are in possession of, or processing, your personal data, you have the following rights:

12 - To access what personal data is held, identification will be required
The Practice will accept the following forms of identification (ID) when information on your personal data is requested:

13 Complaints
In the event that you wish to make a complaint about how your personal data is being processed by the Practice you have the right to complain and you will receive a written response within 45 calendar days.